Pay Your Bill

Why am I getting a bill? (Q & A)

Billing Office, 800-576-7909

How can I provide you with my primary or additional insurance information?

We are happy to submit a claim to most any insurance plan that you may have. If you received an invoice, you can return the payment stub with the insurance information section completed. Or feel free to contact us and we will be happy to take the information over the phone.

I have Medicare, why am I receiving a bill?

Medicare Part B pays for most but not all ambulance services. You should expect a 20% copay for all covered charges but if a charge has been denied by Medicare, it may be that the transport did not qualify for coverage. Please let us know if you have a secondary insurance plan and feel free to contact us with any additional questions.

I have other insurance, why am I receiving a bill?

We bill most insurances and work to ensure benefits are maximized whenever possible. However, insurance companies differ in what they will cover and you may be responsible for a portion of the charges depending your policy. Please contact your insurance company to find out why they have not covered the balance, or you may contact our office and we will be happy to assist you.

I believe that my insurance company underpaid or denied these charges in error. What can I do?

It may be necessary to file an appeal with your insurance company to request that they reconsider the claimed charges. If needed, we can assist you in this process. Please call our office to learn how your participation in the appeal can make a difference.

I am uninsured or cannot afford to pay this bill. What are my payment options?

We understand that medical expenses can be overwhelming, especially for the uninsured. We have several options that may help you. Please contact us to make an initial payment and set up arrangements for future installment payments.

I am helping a loved one with their bills. Can you correspond or talk to me directly?

We are here to help and can accept payment from you on behalf of our patient. Please be aware though that we are limited in the information we can provide as it relates to an individual’s protected health information. You may be asked to provide documented Power of Attorney or a signed release of information to access details about your loved one’s healthcare information.

Why have I received a check from my insurance company?

Most insurance companies will pay us directly as a convenience to you. However, some insurance companies leave the subscriber responsible to transmit their payment to the appropriate service provider. Please be aware that the check you have received is intended for payment of the services that we provided for you. Please follow the below instructions to avoid collections efforts:

1. Endorse the back of the check payable to West Coast Medical Transport and sign underneath.

2. Mail to:

1436 2ND ST, #10607
NAPA, CA 94559

3. Call us to let us know that the check is in the mail.

We will notate your account and let you know if there will be any additional balance due.